Tag Archives: Somerset Direct

Over 60 per cent of calls resolved first time to keep you independent

More people are having their care needs successfully met on their first phone call to the County Council, thanks to Somerset’s innovative new ways of working. Around 60 per cent of Adult Social Care phone enquiries to the Council’s customer services, Somerset Direct, are now being resolved on the first call and on some days […]

One number to ring them all

Somerset County Council is making it easier and cheaper for people to get in touch with the launch of a new 0300 number. From today, the ten separate 0845 numbers have been replaced with a single number for all telephone enquiries – 0300 123 2224. This means people will no longer need to decide which […]

Canalside Flood meetings come to an end

After more than three months of providing information and advice for flood-hit residents, the regular Canalside Flood meetings have come to an end. All the support will still be available through the usual routes, but in light of falling attendance the multi-agency meetings will no longer take place. The meetings at the venue near Bridgwater […]

One number to call for flood advice

Flood-affected residents can now call one number for advice and support. Somerset County Council’s Somerset Direct number 0845 345 9166 is the starting point for people seeking information that can help them as they return to their homes and start the difficult task of cleaning up and trying to return to some normality. The number […]